Shipping & Delivery

LOCAL IN-STORE PICK-UP

Local in-store pick-up option is available at checkout for local orders. Customers will be notified via email once their order has been processed, packaged and ready for pick-up. Customers are required to present one piece of government issued photo I.D. and the card used for payment to verify identity (identification must match the name on the billing address as well as the customer picking up).

Local In-store Pick-up Hours: Monday to Saturday, 12-6PM.  

SHIPPING INFORMATION

Orders are shipped Monday - Friday, excluding statutory holidays. Orders are shipped via tracked expedited services. Orders are processed and shipped within 48 hours (orders may experience shipping delays due to holiday service/volume and weather). All orders are subject to import duties and taxes determined by your local customs agency. Customers are responsible for all incurred customs, duties and fees. 

Our team is available Monday to Friday from 12-6PM to process your orders and answer any questions you may have (email us at info@nomadshop.net). Please allow for up to 1 business day for follow-up. 

SECURITY

All orders undergo e-commerce fraud screening and will be shipped out upon approval. Orders that do not pass screening, have previous fraud activity, and/or contain security flags will be cancelled and refunded. 

ORDER MODIFICATIONS

If your order hasn’t been shipped, we can modify or change your order. Please contact us immediately via email or you can contact us by emailing order@nomadshop.net and we will do our best to accommodate your requests.

SHIPPING RATES

Customers requesting an item exchange will be charged for exchange shipping: $15CAD Ontario, $25 all other provinces, International addresses will be charged current shipping rates.