Shipping & Delivery

HOLIDAY SHIPPING/CURBSIDE PICK-UP

Due to the ongoing COVID-19 lockdown, we cannot guarantee delivery before December 25. To ensure your order is received by then, we recommend selecting in-store pick-up option at checkout. NOCTA ORDERS are not eligible for curbside pick-up and are not guaranteed to be delivered prior to December 25, 2020.

CURBSIDE PICK-UP

Curbside pick-up option is available at check-out for local orders. Customers will be notified via email once their order has been processed and packaged. Customers are required to present one piece of government issued photo I.D. and the card used for payment to verify identity.

Curbside Pick-up Hours: Monday to Friday, 1-5PM.  

SHIPPING INFORMATION

Orders are shipped Monday - Friday, excluding statutory holidays. Orders are shipped via tracked Canada Post (local), UPS (U.S.A.), and DHL (non-U.S.A. international destinations) services. All orders are subject to import duties and taxes determined by your local customs agency. Customers are responsible for all incurred customs, duties and fees. 

COVID-19 UPDATE: Due to the Government of Ontario mandated non-essential business closures, please expect longer than normal processing/delivery times. Neither Nomad or our couriers can guarantee the regular delivery windows while preventative measures are in effect. We value your support and will ship your orders as soon as possible.

Our team is available Monday to Friday from 12-5PM to process your orders and answer any inquiries you may have. Please allow for up to 1 business day for follow-up. 

All domestic orders will be shipped via Canada Post and require a signature upon delivery. In the event the package is not delivered, it'll be transferred to your local post office for pick-up and will require a signature from an individual over the age of 18 years old. 

SECURITY

All orders undergo third party security screening and will be shipped out upon approval. Unapproved orders will be cancelled and refunded. 

ORDER MODIFICATIONS

If your order hasn’t been shipped, we can modify or change your order. Please contact us immediately via email or you can contact us by emailing order@nomadshop.net and we will do our best to accommodate your requests.

SHIPPING RATES