Shipping & Delivery

SHIPPING INFORMATION

Orders are shipped Monday - Friday, excluding statutory holidays. Orders are shipped via tracked Canada Post (local), UPS (U.S.A.), and DHL (non-U.S.A. international destinations) services. All orders are subject to import duties and taxes determined by your local customs agency. Customers are responsible for all incurred customs, duties and fees. 

COVID-19 UPDATE: Due to the Government of Ontario mandated non-essential business closures, please expect longer than normal processing/delivery times. Neither Nomad or our couriers can guarantee the regular delivery windows while preventative measures are in effect. We value your support and will ship your orders as soon as possible.

Our team is available Monday to Friday from 12-5PM to process your orders and answer any inquiries you may have. Please allow for up to 1 business day for follow-up. 

We thank you for your patience, together let's do our part in alleviating the spread of COVID-19 and the stress on our healthcare systems. - NOMAD

SECURITY

All orders undergo third party security screening and will be shipped out upon approval. Unapproved orders will be cancelled and refunded. 

ORDER MODIFICATIONS

If your order hasn’t been shipped, we can modify or change your order. Please contact us immediately via email or you can contact us by emailing order@nomadshop.net and we will do our best to accommodate your requests.

EXCHANGE/STORE CREDIT

We accept returns to exchange for a different item(s) or for store credit within 7 days of receipt of your order. All items are inspected prior to shipping and must be returned in new and unworn condition with original tags. Please email us at order@nomadshop.net before sending your order to receive a Return Authorization number. The customer is responsible for all return shipping costs.

Items sent without a Return Authorization number will be refused at the customer’s expense. Shipping fees are not refundable.

All discounted and Launch items are FINAL SALE.

SHIPPING RATES